Returns & Exchanges

At Noe Valley Bakery, we take pride in our handcrafted treats and want you to be completely satisfied with your order. Due to the perishable nature of our baked goods, we offer replacements or refunds for items that do not meet our quality standards or arrive damaged.

1

Contact Our Team

Please email us at [email protected] within 24 hours of receiving your order, including your order number and clear photos of the product in question.

2

Quality Assessment

Our pastry chefs and customer service team will review your photos and description to determine if the issue was caused by a production error or shipping damage.

3

Resolution Selection

Once your claim is approved, you can choose between a full refund to your original payment method or a fresh replacement sent via expedited shipping.

4

Processing and Confirmation

Refunds are typically processed within 3-5 business days, and you will receive a confirmation email once the transaction or new shipment has been initiated.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing